Happy Clients

Rebecca is a phenomenal project leader, designer and team player. She demonstrates excellent communication skills and is a very dedicated individual who works long hours to accomplish her goals. Rebecca is creative, innovative and a stellar organizer. She is highly driven to reach whatever goals she sets but above all she is a super collaborator and knows how to get things done and have fun all at the same time.

—senior director of nursing, carilion clinic

I worked with Rebecka on a Physician Engagement project for an internal client. Rebecka has a deep understanding of the Human Centered Design discipline and her approach to the ethnographic research & synthesis was professional, organized and client centric. She is extremely professional in her stakeholder interactions, and ensures there is continuous and well prepared communication throughout a project. Her deliverables are high quality and she is a true pleasure to work with!

—director, consumer experience, optum

I was very impressed with her command of Service Design tools and techniques, as well as the passion with which she applied them. She demonstrated the high level of results that can be achieved when you engage with the customer to first understand their true needs, and then partner with them to find the right solution

— director, quality improvement, erlanger health systems

Rebecca has the rare gift of not only being an exceptional writer, but had that truly unique combination of an amazing graphic artist and ability to grasp highly technical information. These are talents often reserved for two different sides of the brain, and Rebecka mastered both. She was not only extremely talented but truly was a wonderful, caring person to work with.

— marketing director, fluid management

Rebecka is responsive and insightful. She understands all aspects of the organization and what it takes to change it for the better.

—president,Chicago consulting firm

I had the wonderful opportunity to work with Rebecka at Carilion Clinic as she led strategic Service Design and Human Centered Design projects. Rebecka's work ethic, determination, and passion for our patients served as an inspiration to all those who worked with her. Rebecka's work produced incredible insights and service solutions. I learned a great deal from Rebecka as she was such a valuable co-worker and a pleasure to work with.

— director, process improvement, carilion clinic

The Bienestar project in Chicago's Pilsen neighborhood took the Wellness Experience Research with special focus on diabetes into community health in collaboration with the Chicago Community Health Coalition. The project took a co-design approach in the collaboration with the families that participated. Rebecka's many contributions - in her teamwork facilitation and cross-cultural sensibilities as well as the user research and design expertise she deployed -- were key to our success.