Services

system design

We help you identify and better understand your target customer and their needs in order to create human-centered products, services, and systems, meeting you where you are.

service design & Improvements

We design, refine and improve new and existing services that people want and need, empowering and engaging care deliverers along the way. We partner with you to use a patient centered approach utilizing best practices from patient experience and human centered design.

service & experience strategy

We help enable and empower organizations to build actionable service strategies and the roadmaps to get there.

journey mapping & blueprinting

Customer journeys drive your business from your brand to your revenue. Our journey mapping consulting services includes the training and coaching services that will help you uncover and prioritize the unknown processes, policies, and even simple habits that are creating customer pain points and potentially damaging your business.

user research

We help you identify and know more deeply your target customer and their needs in order to create human/patient centered products, services, and systems.

product development

Using in-depth research and experience design methods and strategic planning we help you create game-changing offerings that resonate with your customers as well as improve existing ones.

Experience assessment

When your systems, services, scores, website, apps, email campaigns are missing your goals or you aren’t sure how to get where you want to go, it’s time to take a step back. We’ve done multiple evaluations on HCAHPS scores and what is impacting them, overall organizational structures, mobile apps, kiosks, patient flows, workplace designs and patient journeys,— we know what makes and breaks interactive experiences.

We’ll inspire a conversation about the type of experience you can — and should — provide to enhance the customer and patient experience and improve your bottom line.

Coaching

We help you better leverage your creative capacity by building your team’s expertise, extending their reach and teaching them how to visualize and frame the future utilizing coaching and mentoring tools to ensure leadership and staff will carry the programs forward. We offer one and two day private bootcamps that are perfect for training teams from 5-20 as well as three hour mini sessions.

co-creation & Design challenge sessions

Our innovation sessions will jumpstart your organization’s knowledge of design thinking and innovation — and immerse employees in solving real world challenges as well as develop concepts around existing problems you are trying to solve.