We help healthcare organizations design to transform patient experiences and create services that make a difference.
Systems, Services & Design for Healthcare
PeopleLabs partners with healthcare, social, and civic organizations that want to drive innovation and improve the patient experience using tools and best practices from design thinking, user research, systems design, and innovation. We believe design is critical to changing healthcare and our communities to create not only better and more compelling experiences, but improved systems.
Our methods and expertise can unlock and increase the power of cross functional teams to create distinct strategies that improve patient satisfaction scores, launch new products, educate patients, and help clinicians improve communication to build holistic services that create better experiences overall for people using our healthcare systems.
Our Services
We draw upon deep expertise, human understanding, and global awareness to develop products, services, and experiences that improve people’s lives. Whether helping someone take a medication correctly, creating a better delivery experience, gain access to services or understand the impact of consumer experience, we design together with users and collaborate with our clients to solve real problems. This means including their critical, often unheard voice into the mix about what makes a product or service actually work. By understanding all users at a human level we can understand how to best meet their needs and design the back end system to support the delivery.
We Make Change Happen
Innovation isn't only thinking outside the box. To develop truly unique experiences that delight customers, we embrace a systematic disciplined approach with deep empathy by using ethnographic research, directly aligned with business goals and awareness of organizational dynamics.
We empower organizations and teams to lead and scale transformation utilizing metrics, the customer voice and an understanding of unknown forces at play while providing financial return.
Our Voice
We continually strive to stay up to date on what is happening around us and invent methods too. Read our blog and collection of curated articles gathered along our journey about the fields of user research, innovation and design thinking.
Our Practice
We believe in talking with users and understanding their perspective before creating things for them as well as helping you know what to do with those insights.
Experiences. Products. Services Made Real.
Experience Innovation
We operate at the intersection of service design, product development and innovation. We understand the inner workings of healthcare systems and the expectations of their patients and staff .